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ITIL 4 FOUNDATION TRAINING (INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY)

What is ITIL 4 Foundation Training (Information Technology Infrastructure Library)?

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 Foundation equips candidates with the guiding principles of ITIL 4.

Who should enroll? 

IT professionals who want to adopt ITIL in order to make service improvement in the Organisation. It will also benefit the IT service manager, IT Directors and Managers, CIO’s, Business Manager, Service support engineers, Technical support engineers, and Business Process Owners.

Course  outcomes or Course Benefits 

ITIL Service Strategy includes the following components: Portfolio management, Financial Management, Demand Management, Business Relationship Management and Strategy Management for IT Services. ITIL course would help you understand these components and how they fit in the Service Strategy.

Course Structure 

  • ITIL introduction
    •  Learning goals
    •  IT service management
    •  About ITIL 4
    •  The structure and benefits of ITIL 4
  • Key concepts of service management
    •  Learning objectives
    •  Introduction
    •  Value co-creation and organization
    •  Service relationships and value
    •  Module summary
  • The four dimensions of service management
    •  Introduction
    •  Organizations and people
    •  Information and technology
    •  Partners and suppliers
    •  Value streams and processes
    •  External factors
    •  Module summary
  • The ITIL service value system (SVS)
    •  Introduction
    •  SVS overview
    •  Opportunity, demand and value
    •  The ITIL guiding principles
    •  Governance
    •  Service value chain(SVC)
    •  Continual improvement
    •  Module summary
  • ITIL management practices
    •  Introduction
    •  General management practices
    •  Service management practices
    •  Technical management practices
    •  Module summary