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TRAVEL SALES AND OPERATIONS DIPLOMA

COURSE OVERVIEW

Demonstrate that you have gained complete essential competencies to be a successful travel agent or travel agency manager with the IATA Travel Sales and Operations Diploma. Promote yourself as a holder of the highest level travel and tourism diploma to employers, customers, and travel industry suppliers.

LEARNING OBJECTIVES

On course completion candidates will have the skills to:

  • Plan, organize and sell a variety of journeys and travel products that deliver satisfying travel experiences

  • Provide professional advice to your clients on the best travel options, customizing and constructing complex travel itineraries with specialized knowledge of travel products and sales skills

  • Supervise and manage a team and make business decisions based on sound negotiating strategies, product development, marketing and measuring financial performance

COURSE OUTLINE

  • World and destination geography

  • Travel logistics including travel document issuance, reservations and GDS functionality

  • Standard and niche travel products and product development

  • Strategies in customer service delivery, sales, marketing and social media

  • Strategic management and negotiation

  • Administration and accounting

  • Meeting and event planning

  • Expertise in air journey pricing and ticketing

  • Travel Industry laws and regulations

WHO SHOULD ATTEND

  • Travel agents/consultants

  • Airline ticket and customer service agents

  • Call center customer service agents

  • Travel agency owners, operations, marketing and account managers

  • Travel agency accountants and back-office staff

To receive the diploma candidates must complete

  • Foundation in Travel & Tourism with SABRE/AMADES/GALILEO

  • Travel & Tourism Consultant

  • Managing Travel Business

NOTE: The above 3 courses must to be completed within 3-year duration