Archives: Course

ELECTRONIC BOOKING TOOL – GALILEO/SABRE/AMADEUS

COURSE OVERVIEW

Electronic Booking Tools – SABRE/GALILEO/AMADEUS helps learners to practically understand the basics of Airline Reservation and Ticketing process. Learners can understand basic functionalities of Global Distribution System(GDS) – Amadeus/SABRE/Galileo and learn to create and an airline Passenger Name Record(PNR), quote air fares, interpret fare rules, queue systems, booking hotels and car rentals.

LEARNING OBJECTIVES

On course completion candidates will have the skills to:

  • Retrieve a Passenger Name Record (PNR) and interpret the information in it

  • Read and understand air fare rules, fare basis, fare calculations, display air fares, etc.

  • Learn basic commands using – AMADEUS/SABRE/GALILEO

  • Learn to book hotels and car rentals

  • Learn QUEUE systems

COURSE OUTLINE

Airline Bookings
o Sign and Sign Out
o Encoding and Decoding Cities/Airports/Airlines/Countries
o Retrieving a Passenger Name Record(PNR)
o How to interpret a SABRE Passenger Name Record (PNR)
o Flight Availability, Alliance and Schedules
o Journey Types, Return Availability
o Mandatory Passenger Name Record(PNR) fields
o Creating a Passenger Name Record(PNR)
o Practice Building a complete Passenger Name Record(PNR)
o Optional Passenger Name Record(PNR) information
o Aircraft Seats Maps
o Fare Display and Fare Rules
o Itinerary Pricing
o Ticketing, Queues, Queue Tasks
o Currency Conversion and Other Miscellaneous Functions
o TIMATIC web

Hotel Bookings
o Hotel Reservations
o Hotel Index Display from a Flight Segment
o Hotel Description Displays
o Hotel Rate Description
o Booking a Hotel

Car Rental Bookings
o Introduction to SABRE Cars
o Retrieve A Shopper’s Quote for Specific CAR Vehicle Types
o Retrieving Single-Company CAR Quote
o Booking A CAR
o Additional Car Entries

WHO SHOULD ATTEND

Electronic Booking Tools course is recommended for:

  • Any individual who would like to learn Airline Reservation & Ticketing practically with the help of Global Distribution System(GDS) – Amadeus/Galileo/SABRE

EXAM INFORMATION

  • Internal examinations are conducted to assess learner’s competency.

 

 

 

FOUNDATION IN TRAVEL AND TOURISM

COURSE OVERVIEW

Working in Aviation, Travel & Tourism industry needs high-touch and high-tech skills. This course helps learners to understand the exciting world of Travel & Tourism. Technically well-qualified Travel professional can help increase revenue for any organization by utilizing their expertise and skill sets. IATA Foundation in Travel & Tourism helps to understand the role of travel professional in Travel & Tourism business by practically examining the electronic booking tools there by guiding an individual to quick start a career in the exciting field of Aviation, Travel & Tourism.

LEARNING OBJECTIVES

On course completion candidates will have the skills to:

  • List worlds continents, countries, city codes, airline codes, currency codes, world geography.

  • Understand various travel documents like passport, visa, health certificates, travel insurance and its importance in travel.

  • Define different Aviation terminologies, Aviation Phonetics, understand how to interpret and read flight time tables, departure and arrival formalities, meal codes, special service request codes etc.

  • Understand different types of railways, classes in a train, globally operating car rental companies, car rental insurance schemes, hotel types, terminology used in hospitality industry, cruise ship categories, facilities in a cruise ship

  • Describe types of tours, tour packages, understand the components of a tour package, meal codes, etc.

  • Learn manual air fares, read and interpret fare basis codes, reservation booking designators, upsell fares , electronic miscellaneous documents, reading an electronic ticket

  • Practically make a booking with the help of Global Distribution System like SABRE/GALILEO/AMADEUS, learn how to issue tickets, price quote, Queue, hotel and car rental bookings.

COURSE OUTLINE

  • The travel and tourism industry and the working environment for travel professionals

  • Geography and industry codes

  • Travel documents and the airline passenger experience

  • Air transport products and services

  • Rail, hotel, car rental, cruise and tour products

  • Customer service principles

  • Airfares and ticketing

  • The Sabre/Amadeus/Galileo system functionality based on candidate’s selection of concerned GDS software

WHO SHOULD ATTEND

IATA Foundation in Travel & Tourism course is recommended for:

  • Any individual who would like to pursue a career in Aviation, Travel and Tourism

  • Travel Agent and Tour Operators

  • Airline Reservation Agents

  •  Call Center Agents

  • Hotel industry staff

EXAM INFORMATION

  • Online exam with remote supervision (OERS)

  • Total Number of Questions                            : 80

  • Exam Format                                                       : Multiple Choice Questions

  • Duration                                                                : 2 hours

  • Passing Grade                                                      : 60%

  • Distinction                                                            : 85%

  • Number of exam Attempts                             : 2

IATA CARGO INTRODUCTORY COURSE

COURSE OVERVIEW

Air cargo transportation dates back to the year 1910. Since then it has been an integral part of business connectivity across the globe. Air cargo industry is a multi-billion-dollar industry that needs great planning and execution along with focusing on safety and security. A well-experienced and knowledgeable air cargo agent can minimize errors and delays thereby supporting Airlines and business organizations to achieve their targets. IATA Air Cargo Introductory Course helps learners to identify various types of cargo, identify dangerous goods, cargo acceptance procedures, Aircraft loading procedures, reading and interpreting Airway bill etc. This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

LEARNING OBJECTIVES

On course completion candidates will have the skills to:

  • History of Air Cargo, Objectives of International Aviation Organizations like ICAO, IATA, FIATA

  • Understand the roles and responsibilities of an IATA Air Cargo Agent

  • List continents of the world, city codes, airport, airline codes

  • Understand how to read and interpret The Air Cargo Tariff(TACT)

  • Calculate Air Cargo Rates and Charges for various categories of shipments like general cargo, specific cargo, human remains etc.

  • Read, interpret and complete Airway Bill

  • Understand Aircraft bulk loading limitations and air cargo acceptance procedures

COURSE OUTLINE

  • Operations at cargo agencies, airlines, and freight forwarders

  • Air cargo acceptance basic rating principles

  • Air waybill completion

  • Industry terminology and abbreviations

  • IATA geography, TACT, and other cargo manuals

WHO SHOULD ATTEND

  • Anyone who would like to pursue a career in Aviation industry

  • Cargo agent and air freight forwarder sales and marketing staff

  • Airline and manufacturer sales, reservations, and acceptance staff

  • Junior-level managers at cargo agents, airlines, and manufacturers

EXAM INFORMATION

  • Online exam with remote supervision (OERS) – Open Book exam – TACT can be used

  • Total Number of Questions                                        : 100

  • Exam Format                                                                  : Multiple Choice Questions

  • Duration                                                                           : 3 hours

  • Passing Grade                                                                : 60%

  • Distinction                                                                      : 90%

  • Number of exam Attempts                                       : 2

 

AIRPORT OPERATIONS FUNDAMENTALS

COURSE OVERVIEW

Airports connect countries and continents transporting passengers and cargo. Airports can also be considered as business enterprise contributing revenue to a government. It is utmost important that Airports recruit knowledgeable and competent personnel to deal with challenging passenger demands. IATA Airport Operations course helps to understand the complexities of operations in an Airport and the departments involved in breaking down these complexities into successful routine flight operations.

LEARNING OBJECTIVES

On course completion candidates will have the skills to:

  • Understand the importance of Air Transport Industry

  • Understand Airport Management and various types of Operation concepts

  • List various Airport departments and its functions on routines basis

  • Describe in detail the functions of Airside, Landside and Terminal

  • Understand Airport Certification process

  • Describe Airport Safety and Security process, international and national regulatory regimes

  • Describe Airport issues and challenges methods to overcome these challenges

  • List the future technologies to be used in Airport Operations

COURSE OUTLINE

  • Operational functions of the airport

  • Rescue, firefighting and other support services

  • Airport issues and challenges

  • The future of airports

  • Technological developments

WHO SHOULD ATTEND

IATA Airport Operations Fundamentals course is recommended for:

  • Recently appointed airport staff

  • Travel industry staff

  • Newcomers to the industry

EXAM INFORMATION

  • Online exam with remote supervision (OERS)

  • Total Number of Questions                                   : 100

  • Exam Format                                                              : Multiple Choice Questions

  • Duration                                                                       : 3 hours

  • Passing Grade                                                            : 60%

  • Distinction                                                                  : 90%

  • Number of exam Attempts                                   : 2

AIRLINE REVENUE MANAGEMENT

COURSE OVERVIEW

As competition and various economic pressures increase, all airlines, full service and low- cost carriers alike, need to maximize revenue in order to succeed and grow. As airlines adapt their business processes and models to meet the current challenges facing the industry, revenue management provides a number of strategies to help increase and maximize revenue. IATA Airline Revenue Management course helps learners to understand the basic principles, strategies, and goals of airline revenue management.

LEARNING OBJECTIVES

On course completion candidates will have the skills to:

  • Apply pricing strategies

  • Use strategies to generate revenue through correct application of optimal seat allocation

  • Make correct decisions in order to optimize revenue on a given flight

  • Build a successful airline revenue management organization

  • Understand why low-cost airlines require a revenue management system

 COURSE OUTLINE

  • Managing airline passenger demand

  • Seat inventory control

  • Scheduling and capacity adjustments

  • Product distribution

  • Revenue management organization

WHO SHOULD ATTEND

IATA Airline Revenue Management course is recommended for:

  • Entry level airline revenue management analysts

  • Airline marketing and sales personnel

  • Customer service representatives and supervisors

  • Interline department staff

EXAM INFORMATION

  • Online exam with remote supervision (OERS)

  • Total Number of Questions                                : 100

  • Exam Format                                                           : Multiple Choice Questions

  • Duration                                                                    : 3 hours

  • Passing Grade                                                          : 60%

  • Distinction                                                                : 90%

  • Number of exam Attempts                                 : 2

 

 

IATA AVIATION SECURITY AWARENESS

COURSE OVERVIEW

Civil Aviation has been subject to various threats over the year’s. Security is everybody’s concern involved in Civil Aviation, therefore, it is utmost important for personnel’s to be vigilant at all times and be knowledgeable about potential threats from various parties. IATA Aviation Security Awareness certificate course helps leaners to get an insight into aviation security background, procedures and policies followed in civil aviation security across the globe by various departments at airports. This is an entry-level course designed for individuals with no background knowledge on the part of participants, but by gradually building-up layers of familiarity with aviation security subject area.

LEARNING OBJECTIVES

On course completion candidates will have the skills to:

  • Your role as a future security professional in the overall aviation security framework

  • The types of threats to consider in a security risk assessment

  • Steps for enforcing security in your work areas

  • The role of human factors in maintaining security

COURSE OUTLINE

  • Current threats to the aviation industry

  • Aviation security regulations and the international organizations behind them

  • Airport access control for people and vehicles

  • Passenger, baggage, cargo, mail and catering security basics

  • Common airport and in-flight security measures for responding to threats

WHO SHOULD ATTEND

  • Entry-level security staff

  • Industry personnel working with passengers or cargo

EXAM INFORMATION

  • Online exam with remote supervision (OERS)

  • Total Number of Questions                                : 60

  • Exam Format                                                           : Multiple Choice Questions

  • Duration                                                                    : 2.5 hours

  • Passing Grade                                                          : 80%

  • Distinction                                                                : 90%

  • Number of exam attempts                                  : 2

IATA AIRLINE CABIN CREW TRAINING COURSE

COURSE OVERVIEW

Working as an Airline Cabin Crew on-board needs broad understanding of various aspects of on-board emergencies, safety and security responsibilities and extensive customer service skills.  A cabin crew has to be patient enough to deal with every unforeseen situations and circumstances that may arise during a flight. IATA Airline Cabin Crew Training course describes cabin crew responsibilities in terms of passenger handling, dealing with on-board emergencies, understanding cabin crew life style, types of aircraft, catering and meal types etc. This course is customized for aspiring Airline Cabin Crew candidates.

LEARNING OBJECTIVES

On completing the course candidates will have the skills to:

  • Understand the evolution of the Airline industry as a Global Industry

  • Describe Airport and Passenger processing formalities, Understand aircraft turnaround activities

  • Understand Crew Resource Management and Threat Error Management

  • List Cabin Crew duties in normal operations

  • Understand managing abnormal and emergency situations during a flight and response measures to be undertaken by a cabin crew on-board

  • Describe medical emergencies on-board

  • List catering equipment’s and special meal types

  • Understand Cabin Crew professional development

COURSE OUTLINE

  • Introduction to the airline industry

  • Cabin Crew member coordination and communication

  • Customer service and managing passenger interactions

  • Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide body aircraft)

  • General philosophy of for the carriage of dangerous goods and the risks associated with their transport on board an aircraft

  • Awareness on security-related issues

  • Security and dangerous goods carried by passengers

WHO SHOULD ATTEND

IATA Airline Cabin Crew Training course is recommended for:

  • Anybody willing to be an Airline Cabin Crew

  • Aged between 18 and 35

EXAM INFORMATION

  • Online exam with remote supervision (OERS)

  • Total Number of Questions                          : 100

  • Exam Format                                                     : Multiple Choice Questions

  • Duration                                                              : 3 hours

  • Passing Grade                                                    : 60%

  • Distinction                                                          : 90%

  • Number of exam Attempts                           : 2

IMORT-EXPORT TRADE OPERATIONS COURSE

Import-export course covers the ways in which businesses transport goods over international boundaries. An introductory course in trade operations, involves the buying and selling of products internationally, covers practical topics related to importing & exporting.

This course covers the theory of international merchandise trade. Participants get a chance to explore payment methods, risk analysis, & import-export documentation.
International markets offer huge opportunities for UAE and MENA region businesses.
Finding and developing new markets for products is a hugely valuable avenue for expansion and in some sectors in particular, global demand for international brands and products makes international trade an excellent means of growth. Selling internationally is very complex but as with most things – easy with help and appropriate training.
The Introduction to Exim course covers all the basic key areas that a person would need to become a much more effective exporter or importer.
The course will explain the requirements for documentation, what content is required and why? Plus, an overview of country of origin,
Incoterms and what you need to keep as proof of export for potential audits

CALL CENTER TRAINING

The expectations placed on call centre employees are pretty demanding. Customers want their calls answered quickly, resolved efficiently and handled with impeccable product knowledge and communication skills. But let’s face it: this level of professionalism doesn’t happen by itself. This is where our call centre training tips may come in handy.

Training is essential for both new hires and existing staff to sharpen their skills and feel motivated. And while creating a great call centre experience that boosts customer satisfaction may be a tall order, it is achievable by following call centre training best practices.

COURSE OUTLINE 

You will have complete access to engaging lessons which can be shared with employees to improve their call centre skills. By including these lessons in your corporate training sessions, you can help employees strengthen interactions with customers, understand digital customer service and improve customer satisfaction.

WHO NEEDS THE COURSE?

For the contact centre staff to provide outstanding customer service

COURSE STRUCTURE

  • Introduction and Course Overview

  • What’s Missing in Telephone Communication?

  • Verbal Communication

  • Who are Your Customers?

  • To Serve and Delight

  • Listening Skills

  • Asking the Right Questions

  • Saying No

  • Sales by Phone

  • Taking Messages

  • Staying Out of Voice Mail Jail

  • Closing Down the Voice

  • Cold and Warm Calls

  • Developing a Script

  • Perfecting the Script

  • Going Above and Beyond

  • Handling Objections

  • Closing the Sale

  • Feelings

  • Changes in the Customer

  • Negotiation

  • It’s More Than Just a Phase

  • High Impact Moments

  • Tips for Chatty Callers

  • This is My Mentor, Roger

  • Phone Tag and Getting the Call Back

  • Dealing with Difficult Customers

  • Stress Busting

  • News from Within

  • Wrapping Up

  • Workshop Wrap-Up

PUBLIC SPEAKING AND COMMUNICATION

ABOUT THE COURSE

Public speaking is one of the best appreciated skills not only in the delivery of speeches and public talks. It is very much connected with our day-to-day job functions and performance. The ability to speak in front of a group will lead every professional to a better presenter and a successful professional.

WHO NEEDS THIS COURSE

Consultants, Managers, entrepreneurs, Training managers, Sales and marketing staff, teachers and anyone who likes to improve their public speaking abilities.

COURSE COVERAGE

• Speaking and listening
• Selecting topic and purpose
• Analysing the audience
• Gathering materials
• Supporting your ideas
• Organizing the body of the speech
• Beginning and ending the speech
• Outlining the speech
• Presenting the speech using language and visual aids
• Body language
• Varieties of public speaking (speaking to inform,
speaking to persuade, methods of persuasion)
• Speaking on special occasion
• Presenting your speech online
• Speaking in small groups
• Various speeches for analysis and discussion.

WHY YOUROWN?

•12 hours of practical training
• Experienced and professional trainers
• Pre and post analysis of the speeches of the students
• Updated course materials
• Online and on-site classes