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EMOTIONAL INTELLIGENCE

EMOTIONAL INTELLIGENCE

Emotional intelligence is a skill that refers to one’s ability to understand, process, and express one’s
feelings while also recognizing and being able to engage with the feelings of others.

COURSE OUTLINE

Introduction to EI

• What is EI?
• What constitutes the EI framework?
• What is the difference between IQ & EQ
• What are EI competencies?
• “Emotional Intelligence Quiz” to know how you are faring on the emotional intelligence

SELF-AWARENESS

• What is emotion?
• Why are we emotional?
• How does “Emotional Hijacking” take place?
• How does the brain process emotions?
• How does the brain perceive the world?

SELF-MANAGEMENT

• How to take advantage of the power of optimism?
• How to manage your anger effectively?
• How to control your worry?

SELF-MOTIVATION

• How to motivate yourself?
• How to avoid apathy?
• How to be creative?

Empathy

• How to have empathic communication with others?
• What is the physiology of empathic communication?

SOCIAL AWARENESS

• How to have effective group interactions?
• How to listen positively?
• What are the “Negative Listening Types”?
• How to raise your social awareness through listening

RELATIONSHIP MANAGEMENT

• What are the “Six Human Needs”?
• How to recognise others’ needs & desires?
• How to categorise people based on their needs to make useful conclusions on follow up actions?

COURSE OUTCOME

•Identify the main EI competencies and know how each area can contribute to your personality and interaction with others
• Recognize and understand your moods and emotions and their effect on others
• Manage and regulate your emotions to make sure they don’t disrupt your behavior.
• Control and guide your emotions so you can achieve more, boost yourself and vastly increase your productivity
• Establish rapport with others and improve the effectiveness of your communication
• Understand others’ feelings when interacting with them and become a trusted person in their network
• Understand others needs systematically and respond accordingly to get maximum results in your interactions with them