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PERFORMANCE MANAGEMENT

Performance management is an ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organization. The communication process includes clarifying expectations, setting objectives, identifying goals, providing feedback, and reviewing results.

COURSE COVERAGE

• An overview of the Performance Management
• Getting started with Performance management
• Planning performance – what is expected?
• Monitoring performance – How are we doing?
• Analysing performance – What performance gap exists?
• Improving performance – How can we make it better?
• Maintaining performance – How can we keep performance on track?
• Implementing Performance management
• Tools